Support routes
Contact OMN4 support.
Need help choosing a plan, installing OMN4, signing in, getting access to maps, or understanding an app issue? Start with the route that matches the question.
Help Centre
Use docs first for setup, map management, offline downloads, GPS, GPX, printing, and troubleshooting detail.
Open Help CentreSigned-in support tickets
Use support tickets when you want to create or view account-linked support history from this website.
Open support ticketsEmail support
Email support when you need account or app help and include enough detail for the support route to start cleanly.
Email supportWhat to include when you contact support
- The email address used for your OMN4 account.
- Which app you are using: Windows, macOS, iPhone/iPad, or Android.
- The app version from Settings and About, if you can open the app.
- A short description of the issue and what you already tried.
- Whether the problem affects one device or several.
- Screenshots if they help explain the problem.
Direct support details
The current direct support email is support@anquet.com.
Anquet also publishes support information at anquet.com/support.
Include your account email, platform, app version, and a short description so support can understand the request quickly.
Need account or app help?
Use signed-in support tickets for account-linked help, or use the help centre for setup and troubleshooting detail.